PHP Dosya Yöneticisi

<?php 
include_once 'config.php';
include_once 'classes/class-ticket.php';
$islem = new ticket($db);

if (isset($_GET['ticket_id'])) {
	$ticketbilgi=$islem->tekil("ticket","ticket_id",$_GET['ticket_id']);
}

$firma=$islem->tekil("firma","firma_id",$ticketbilgi['ticket_firma']);

if (isset($_POST['ticketyanitla'])) {
	if (yetkikontrol()) {
		$gonderen="1";
	} else {
		$gonderen="0";
	}

if ($islem->ticketyanitla($_POST,$gonderen)) {
		header("location:destek-biletleri?durum=ok");
		exit;
	} else {
		header("location:destek-biletleri?durum=no");
		exit;
	}
}

if (isset($_POST['mesajguncelle'])) {

sayi($_GET['ticket_id']);

if ($islem->direktguncelle("ticket_bag","ticket_bag_id",$_POST['ticket_bag_id'],"mesajguncelle","ticket_bag_id",$_POST)) {
		le(d,$_GET['ticket_id']." ID'li tickete verilen cevabı güncelledi");
		header("location:destek-bileti?durum=ok&ticket_id=".$_GET['ticket_id']);
		exit;
	} else {
		header("location:destek-bileti?durum=no&ticket_id=".$_GET['ticket_id']);
		exit;
	}
}

if (isset($_POST['ticketkapat'])) {
	if ($islem->ticketkapat($_POST)) {
		le(d,$_GET['ticket_id']." ID'li ticketi kapattı");
		header("location:destek-biletleri?durum=ok");
		exit;
	} else {
		header("location:destek-biletleri?durum=no");
		exit;
	}
}

if (!$ticket=$islem->coklu("ticket_bag", "ticket_id", $_GET['ticket_id'])) {
	header("location:index.php");
	exit;
}

$ekmeta='<meta name="robots" content="noindex"/>';
$meta_baslik=@$ticketbilgi['ticket_konu']." | Destek Bileti";
require 'header.php'; ?>

<?php if (yetkikontrol()): ?>
	<link rel="stylesheet" href="assets/modules/editor/summernote-bs4.css">
<?php endif ?>

<div class="modal fade" id="exampleModal" tabindex="-1" role="dialog" aria-labelledby="exampleModalLabel" aria-hidden="true">
	<div class="modal-dialog modal-dialog-centered modal-lg modal-dialog-scrollable" role="document">
		<div class="modal-content">
			<div class="modal-header">
				<h5 class="modal-title" id="exampleModalLabel">Destek Biletini Yanıtla</h5>
				<button type="button" class="close" data-dismiss="modal" aria-label="Close">
					<span aria-hidden="true">&times;</span>
				</button>
			</div>
			<div class="modal-body">
				<p>Destek biletleri önem derecesi ve açılış sırasına göre cevaplanmaktadır.</p>
				<form action="" method="POST" accept-charset="utf-8">					
					<div class="form-row">
						<div class="form-group col-md-6">	
							<label>İsim Soyisim</label>						
							<input type="text" class="form-control" name="kul_isim" value="<?php echo $firma['isim'] ?>" disabled>
						</div>
						<div class="form-group col-md-6">
							<label>E-Posta</label>	
							<input type="text" class="form-control" name="mail" value="<?php echo $firma['mail'] ?>" disabled>
						</div>	
					</div>

<input type="hidden" name="ticket_id" value="<?php echo sifrele($_GET['ticket_id']) ?>">
					<input type="hidden" name="firma_id" value="<?php echo sifrele($firma['firma_id']) ?>">
					<input type="hidden" name="musteri_mail" value="<?php echo $firma['mail'] ?>">
					<input type="hidden" name="ticket_konu" value="<?php echo $ticketbilgi['ticket_konu'] ?>">
					<div class="form-row mt-2">
						<div class="form-group col-md-12">
							<label>Mesajınız</label>
							<textarea name="ticket_detay" id="editor" class="form-control min-5"></textarea>
						</div>
					</div>

<div class="text-center">
						<button type="submit" class="btn btn-primary btn-lg" name="ticketyanitla">Yanıtla</button>
					</div>
				</form>
			</div>		
		</div>
	</div>
</div>

<div class="modal fade" id="duzenlememodal" tabindex="-1" role="dialog" aria-labelledby="exampleModalLabel" aria-hidden="true">
	<div class="modal-dialog modal-dialog-centered modal-lg modal-dialog-scrollable" role="document">
		<div class="modal-content">
			<div class="modal-header">
				<h5 class="modal-title" id="exampleModalLabel">Gönderilen Mesajı Güncelle</h5>
				<button type="button" class="close" data-dismiss="modal" aria-label="Close">
					<span aria-hidden="true">&times;</span>
				</button>
			</div>
			<div class="modal-body">
				<form action="" method="POST" accept-charset="utf-8">					
					
					<input type="hidden" name="ticket_bag_id" id="ticket_bag_id">

<div class="form-row mt-2">
						<div class="form-group col-md-12">
							<label>Mesajınız</label>
							<textarea name="ticket_detay" class="summernote-editor"></textarea>
						</div>
					</div>
					<div class="form-row">
						<button type="submit" class="btn btn-primary btn-lg" name="mesajguncelle">Güncelle</button>
					</div>
				</form>
			</div>		
		</div>
	</div>
</div>

<div class="container-fluid">
	<div class="row mt-4 ticket-reverse">
		<div class="col-md-9">
			<div class="card shadow-lg">
				<div class="card-header d-flex justify-content-between">
					<h5><?php echo $ticketbilgi['ticket_konu'] ?> </h5>
					<?php if ($ticketbilgi['ticket_durum']==0): ?>
						<span class="badge badge-danger">Destek Bileti Kapalı | Tekrar Açmak İçin Bileti Yanıtlayın</span>
						<?php else: ?>
							
						<?php endif ?>
						<div class="d-flex flex-row">
							<?php if ($ticketbilgi['ticket_durum']!=0): ?>
								<form action="" method="POST" accept-charset="utf-8">							
									<input type="hidden" name="ticket_id" value="<?php echo sifrele($_GET['ticket_id']) ?>">
									<button type="submit" class="btn btn-danger btn-lg btn-icon icon-left" name="ticketkapat"><i class="fas fa-power-off"></i>Destek Biletini Kapat</button>
								</form>
								<?php else: ?>

<?php endif ?>
								<button type="button" class="btn btn-primary btn-lg btn-icon icon-left ml-2" data-toggle="modal" data-target="#exampleModal"><i class="fas fa-edit"></i>Yanıtla</button>
							</div>
						</div>

<div class="card-body">
							<?php 
							rsort($ticket);
							foreach ($ticket as $value) { 			
								
								if ($value['ticket_gonderen']=="0") { ?>
									<div class="col-md-11 col-sm-12 mx-auto my-4">
										<div class="card card-success shadow">
											<div class="card-header d-flex justify-content-between text-success" style="color: #28a745!important">
												<div>
													<h6><i class="fas fa-user"></i> <?php echo $firma['isim'] ?> <small>(Firma)</small> </h6>				
												</div>
												<span><?php echo $value['ticket_gonderilme_tarihi'] ?></span>
											</div>

<div class="card-body">
												<?php
												if (yetkikontrol()) {
													echo $value['ticket_detay'];
												} else {
													echo nl2br($value['ticket_detay']);
												}

?>
											</div>
											<div class="card-footer">
												İP Adresi: <?php echo $value['ip'] ?>														
											</div>

</div>
									</div>

<?php } else { ?>

<div class="col-md-11 col-sm-12 mx-auto my-4">
										<div class="card card-info shadow" style="background-color: rgba(160, 243, 255, 0.3)!important;">
											<div class="card-header d-flex justify-content-between text-info" style="">
												<div>
													<h6><i class="fas fa-user"></i> <?php echo $ayarcek['site_baslik'] ?> <small>
														<?php if (yetkikontrol()): ?>
																<?php if ($value['okunma']==1): ?>
															<span class="badge badge-success">
																Okundu
															</span>
															<?php else: ?>
																<span class="badge badge-danger">
																	Okunmadı
																</span>		
															<?php endif ?>		
															<?php endif ?>	
														</small> </h6>

</div>
													<span><?php echo $value['ticket_gonderilme_tarihi'] ?></span>
												</div>

<div class="card-body">
													<div class="mesajdetayi">
														<?php
														if (yetkikontrol()) {
															echo $value['ticket_detay'];
														} else {
															echo nl2br($value['ticket_detay']);
														}
														$islem->direktguncelle("ticket_bag","ticket_bag_id",$value['ticket_bag_id'],"","",["okunma" => 1]);
														?>
													</div>

<?php if (yetkikontrol()): ?>
														<div class="text-right">
															<button value="<?php echo $value['ticket_bag_id'] ?>" type="button" class="btn btn-success mesajduzenle">Düzenle</button>
														</div>
													<?php endif ?>
												</div>

</div>
										</div>

<?php }
								}	
								?>
							</div>
						</div>
					</div>
					<div class="col-md-3 ticket-detay-alani">
						<div class="card shadow-lg">
							<div class="card-header">
								<div>
									<h6>Destek Bileti Detayı</h6>
								</div>
							</div>

<div class="card-body">
								<b>Aciliyet: </b><?php echo $ticketbilgi['ticket_aciliyet'] ?> 
								<hr>
								<b>Konu: </b><?php echo $ticketbilgi['ticket_konu'] ?> 
								<hr>
								<b>Eklenme Tarihi: </b><?php echo $ticketbilgi['ticket_tarih'] ?> 
								<hr>
								<b>Durum: </b><?php if ($ticketbilgi['ticket_durum']==0) {
									echo "<span class='badge badge-danger'>Kapalı</span>";
								} elseif ($ticketbilgi['ticket_durum']==1) {
									echo "<span class='badge badge-success'>Firma Yanıtladı</span>";
								} elseif ($ticketbilgi['ticket_durum']==2) {
									echo "<span class='badge badge-primary'>Görevli Yanıtladı</span>";
								} elseif ($ticketbilgi['ticket_durum']==3) {
									echo "<span class='badge badge-warning'>Beklemede</span>";
								} ?> 
								<hr>
								<b>Son Yanıt: </b><?php	echo $ticketbilgi['ticket_son_yanit_tarih']; 
								?> 
							</div>
						</div>
					</div>
				</div>
			</div>

<?php require 'footer.php'; ?>
			<script src="assets/modules/editor/summernote-bs4.min.js"></script>
			<script>
				<?php if (yetkikontrol()): ?>
					$('#editor').summernote({
						placeholder: "Metin Girin",
						height: 300,               
						focus: false,
						codeviewFilter: false,
						codeviewIframeFilter: false,
						toolbar: [
						['geri', ['undo', 'redo']],
						['style', ['bold', 'italic', 'underline', 'clear']],
						['color', ['forecolor', 'backcolor']],
						['para', ['ul', 'ol', 'paragraph']],
						['abc', ['link', 'picture', 'video', 'table']],
						]
					});

$('#editor').summernote('fontSize', 16);
					var mesajicerik = "";

$(".mesajduzenle").click(function () {
						editorbaslat();
						var bagid = $(this).val();
						$("#ticket_bag_id").val(bagid);
						mesajicerik = $(this).parent("div").parent("div").find(".mesajdetayi").html();
						console.log(mesajicerik);
						$('.summernote-editor').summernote('code',mesajicerik);
						$("#duzenmodalbuton").trigger("click");
					})

<?php endif ?>
			</script>

İptal

📁 PHP Dosya Yöneticisi

📝 destek-bileti.php

📝 destek-bileti.php

📝 Yeniden Adlandır

🔐 Dosya İzinleri (chmod)